We understand the value of your data and the impact of its loss. Therefore, we have an excellent data recovery process in place to help you get back your lost data. For your convenience we also have a friendly help desk to assist you throughout the whole process and a ticket system to keep you informed every step of the way. No matter the size or number of files on your device, you can trust our specialists, to recover your data.
Data Recovery Process
Step 1: Evaluation Fee
All evaluation fees must be paid upfront before the evaluation can be started. (Please use your Name and
Surname as reference when making a deposit.) We only accept Cash or EFT. Please send us POP not to delay
Step 2: Inspecting Your Device
We will carry out the evaluation within 12-48 hours after we have received payment, but may take longer depending on the problem.
Step 3: Quotation (If no parts are required)
You will then be provided with a quotation for both the Data Recovery and a Destination Milgrade Drive.
Step 4: Quotation (Parts, if required)
If we require parts you will receive a quotation for a Donor Drive. We order Donor Drives from the US and take between 4-6 days to arrive in SA. This may take longer if no stock is available at that stage. We do not accept client Donor Drives. Donor Drives do not guarantee a recovery can be made, but we cannot proceed without it. The parts quotation is not your data recovery quotation!
Step 5: Data Recovery Services Quotation
After we did a drive rebuilt you will receive a quotation for the data recovery, plus a Destination Milgrade Drive. This is only an estimate time of recovery and may change drastically depending on platter damage, bad sectors, firmware problems, etc.